Q: What is the charging method and how long can it be used?

Simply remove the MANGOGO main unit from the magnetic base and charge it via the Type-C interface. A single charge can support over 10 hours of driving time (enough for about a week of daily driving), as MANGOGO automatically switches between screen-on and screen-off states when the vehicle starts or stops.

Q: Can the product withstand high temperatures inside the car?

The product can withstand an operating temperature range of -4°F to 158°F,, which is consistent with the operating temperature requirements for electronic in-vehicle devices such as dashcams. Meanwhile, we have also equipped it with an ultra-high temperature protection mechanism to prevent special hazards.

Q: How to install it?

A set of products includes three parts: the main unit, the helmet, and the base.

  • The base is attached to the vehicle with 3M adhesive (leaving no traces).
  • The base and the main unit are magnetically connected (passed bumpy driving tests and very stable).
  • The helmet and the main unit are connected via a buckle.

Q: Does it have an AI function?

Considering that the current AI experience is not yet perfect, our product can only change expressions and sound effects based on the driving status. Once the AI experience matures, we will add corresponding sensors and hardware configurations to adapt to AI functions.

Q: How many emojis/expression does it have?

Currently, there are over 300+ expressions available. Our design team will keep adding more, and users can update the expression packs and firmware versions for free via the official app.

What should I do if the device goes black, shows 0% battery after switching emotes or firmware update?

Why does this happen?

Emote switching uses the same core logic as firmware update — it rewrites the device’s system data, which works like a mini system update.
If the network is unstable, your phone locks, or you exit the app mid-process, the data write will be interrupted and corrupt system files. This causes a black screen and incorrect 0% battery display.
This is only a software data issue. Your device’s battery and screen hardware are not damaged, and charging cannot fix this kind of software error.

How to fix it

  1. Make sure your phone has a stable network and is connected to the device via Bluetooth normally
  2. Set your phone auto-lock to 15 minutes / Never, and stay on the app page the whole time
  3. Run the emote switch (or firmware update) again and wait for the full process to finish
  4. Once completed, the device will recover automatically, and the battery level will return to normal

If the problem persists after multiple retries, please contact customer support for help.

Why is order number required for support? Do you service devices bought from unofficial channels?
  1. We use your order number to verify your purchase record and sales channel for faster resolution of repairs, returns and other support requests. Without an order number, we cannot retrieve your purchase info, which will slow down assistance.
  2. Our only authorized sales channels are our official website and Amazon flagship store. Items purchased from AliExpress and various fake resale websites are unauthorized goods not covered by our warranty, and we do not provide repair or technical support for them.

Can't find what you're looking for?

Send us an email to tell us what’s up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at service@qukertech.com

Other inquiries? Let’s chat.

Please email us at mangogo@qukertech.com